Terms & Conditions
These Terms and Conditions are the standard terms which apply to the provision of driving tuition 
by START 2 PASS DRIVING SCHOOL of 216 Waterloo road, penygroes, Llanelli to students that require such tuition; 
and where the Student is a "Consumer" as defined by the Consumer Rights Act 2015.
1.  Definitions & Interpretation
1.1.           In these Terms and Conditions, unless the context otherwise requires, the following 
expressions have the following meanings:

1.1.1         "Business" means any business, trade, craft, or profession carried on by You or any 
other person/organisation;
1.1.2          "Consumer" means a "consumer" as defined by the Consumer Rights Act 2015, and in 
relation to these Terms and Conditions means an individual customer of the Instructor who receives 
tuition from the Instructor for the customer’s personal use and for purposes wholly or mainly 
outside the purposes of any Business;
1.1.3         "DVSA" means the Driving & Vehicle Standards Agency;

1.1.4         "Instructor / I / Me / My" means Craig Jones whose place of business and contact 
address is [the same address as above]
1.1.5        "Price List" means Instructor's standard price list for driving tuition. The list is 
available from Craig Jones by email (start2pass@gmail.com) or phone (07578 190237), the website 
https:// start2pass.wales
1.1.6         "Student / You / Your" means the individual recipient of driving instruction, as 
named in the Acceptance Clause of this document;
1.1.7         "Parent / Guardian" means an individual with legal responsibility for the Student, 
who will assume legal liability for the Student's actions or inaction in accordance with these 
Terms and Conditions, in the event that the Student is less than 18 years old on the date of 
signing this document; and
1.1.8         "Regulations" means The Consumer Contracts (Information, Cancellation and Additional 
Charges) Regulations 2013.
1.2            Unless the context otherwise requires, each reference in these Terms and Conditions 
to:
1.2.1         "these Terms and Conditions" is a reference to these Terms and Conditions as amended 
or supplemented at the relevant time; and
1.2.2         a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions;

1.3            The headings used in these Terms and Conditions are for convenience only and shall 
not affect the interpretation of these Terms and Conditions;
1.4                Words signifying the singular number shall include the plural and vice versa;
1.5              References to any gender shall include the other gender;
2.   Driving Instructor

2.1                I am a self-employed independent driving instructor and am not employed by a 
driving school [when providing tuition under these Terms and Conditions]; and
2.2                I am registered with the DVSA as an Approved Driving Instructor (ADI) and My ADI 
registration is up to date. I shall display My current DVSA ADI registration certificate in any 
vehicle that I use for a lesson, and I will ensure that that ADI certificate is kept up to date at 
all times.

3.    Driving Lessons:  Booking, Cancellation & Delays

3.1              A lesson will only be made available to You if You have a pre-booked appointment 
for it. You should book a lesson with Me in person at my address or elsewhere, or by phone, or by 
email, or via social media or through My website. It shall be Your and My responsibility to agree 
all matters relating to each lesson including, but not limited to, date, time, location and 
duration;
3.2                Your request to book a lesson will be an offer, but whether I accept any request 
will be for Me to decide in My discretion. Only if and when I tell You that I accept Your request 
for any particular lesson(s) will there be a binding contract between You and Me for that/those 
lesson(s);
3.3                If You wish to make a booking for two or more lessons by means of a single 
booking, and in My discretion I accept that booking, My contract with You will be for all of the 
lessons concerned;
3.4                I will not reserve any lesson slots or guarantee regularity of lessons over any 
period of time or on any particular date and/or time except that I will reserve a particular lesson 
slot for You if and when I accept a booking for it from You. Nevertheless, I shall use reasonable 
endeavours to make available regular lesson slots for You;
3.5                If You know You are going to be late for a lesson, You should contact Me to tell 
Me. If You arrive (or are not ready) later than 15 minutes after the scheduled start time for Your 
booked lesson, I will try to provide that lesson but if I decide that I cannot do so, the lesson 
will be treated as cancelled without notice by You and, if I then decide to make a charge for that 
lesson cancelled without notice, sub-Clause
3.7 below will apply;

3.6                You may cancel a lesson without charge if You give Me at least 48 hours prior 
notice of the cancellation and if You do so I will refund to You any sum You paid Me in advance;

3.7                If You do not give Me at least 48 hours prior notice of cancellation of a 
lesson, I will be entitled to charge You for any net financial loss that I suffer due to Your 
cancellation but not more than 50% of the full price of the lesson. I will be entitled to deduct 
that charge from any sum You paid Me in advance, and I shall refund the balance to You;
3.8                If, due to exceptional circumstances including, but not limited to, illness, 
accidents and bereavement, You cancel a lesson without giving Me at least 48 hours prior notice, I 
will consider the circumstances and in My discretion decide whether to waive any charge for late 
cancellation that I am entitled to make under sub-Clauses 3.5 and 3.7;

3.9                If I wish to cancel a lesson, I may do so without incurring any liability to You 
(and You will not have to pay for that lesson) if I give You at least 48 hours prior notice, but if 
I do not give You at least that minimum notice, I shall be liable for and shall credit You with an 
additional lesson at no charge;

3.10              Notwithstanding sub-Clause 3.9, I may, without incurring any liability to You, 
cancel a booked lesson at any time before the start time of that lesson, where either:

3.10.1          due to my illness, unavailability of a suitable vehicle, or other reason beyond My 
reasonable control, I am not available or able to provide the lesson fully or properly. If I cancel 
a lesson in such circumstances, I will refund to You in full any advance payment that You have made 
to Me for that lesson; or

3.10.2          I have reason to believe that You are not fit to drive at the time of the lesson 
due to any factors including, but not limited to, alcohol, drugs (whether prescribed or otherwise), 
illness or other medical condition.If I cancel the lesson for such reason, I shall be entitled, at 
My discretion, either to charge You for that lesson or not to do so but in deciding whether to 
charge You I shall act reasonably;
3.11              I will use all reasonable endeavours to start a lesson at the time which You have 
booked but the start may be delayed by overrun of a previous lesson or by other circumstances. If a 
delay to the start is at least 15 minutes, or if at any time before or after You or I arrive for a 
lesson I notify You that there will be a delay of at least that time, You may cancel and will not 
have to pay for that lesson and I will refund to You in full any advance payment that You have made 
to Me for that lesson. If, however, in those circumstances You do not cancel the lesson, I shall 
add on to the lesson the time by which the start is delayed at no charge to You or, if that does 
not suit You, I shall add it on to a subsequent lesson, or if You do not book a further lesson I 
will refund a part of the fee for that lesson in proportion to the part of the lesson not added on; 
and

3.12              Where the contract I make with You is not made on My premises, the Regulations 
give You the rights set out in this sub-Clause 3.12, and they will be in addition to the rights 
given to You by the above provisions of this Clause 3. You may for any reason cancel any lesson(s) 
during the 14 day period after I accept the booking for it/them, but if the booking includes any 
lesson(s) on a date which is before the end of that period and if You have expressly requested Me 
to provide any such lesson(s) and I do so, You may not cancel that or those requested lesson(s) and 
You must pay for them in accordance with Clause       5, and You may then only cancel any other 
lesson(s) covered by that booking. If You request that any lesson be cancelled, You must confirm 
this in any way convenient to You. If You cancel any lesson(s)
.12, and You have already made any payment(s) to Me for the lesson(s), I will refund the payment(s) 
to You within 30 days of receiving Your cancellation less the amount due for at You have received.

4.    Lessons:  Location & Length

4.1                I will agree the location for each lesson with You at the time of booking. I may 
choose a location which requires additional travel in the interests of road safety. In such cases, 
if You wish to be picked up and taken to that location by Me, travel time will form part of the 
lesson time;
4.2              The minimum length of a lesson will be 1 hour and, if You and I agree, it may be 
increased by increments of  30 minutes [up to a maximum length of 5 hours].

5.    Fees & Payment

5.1                  You must pay My fees for all lessons, and I will charge for lessons on an 
hourly basis. You can obtain information on current lesson fees from my website, or from Me;

5.2                  I may change My fees without prior notice but if I increase or reduce the fees 
between the time You book a lesson and the date of the lesson [and You pay for it in advance of the 
lesson], the price increase or reduction will not apply to that lesson but where there is a 
decrease I may in my discretion decide to refund You the amount of the decrease;

5.3                  You shall make payment to Me of My fees in advance by debit card, credit card, 
cash, bank transfer. I shall give You a receipt for all sums that I receive from You.

6.    My Obligations
I shall, at all times:

6.1                 use My reasonable endeavours to provide driving instruction at the agreed 
lesson times;

6.2                 use My reasonable endeavours to train You to a high standard, but shall not be 
responsible for any errors made by You;
6.3                 be professional and courteous towards You and other road users;

6.4                 act in accordance with the DVSA Code of Practice for Approved Driving 
Instructors (a copy of which You can obtain from Me on request); and
6.5                 act in accordance with the law.
7.     Your Obligations
7.1                  You confirm that, in connection with your request(s) to receive driving 
tuition from Me, You are and will be a “consumer” as defined in Clause 1 above;
7.2                  You must hold a valid UK driving licence (either provisional or full);
7.3                  You must always have Your driving licence with You during lessons;
7.4                  If You have been banned from driving and are training for a retest, You must 
be legally entitled to take tuition and must present proof to Me of that entitlement;

7.5                  You must demonstrate Your ability to read a number plate from the distance 
specified in the Highway Code;
7.6                  You must always wear any relevant prescribed glasses or contact lenses;

7.7                  You must inform Me of any medical conditions or prescribed medication which 
may affect Your driving ability; and

7.8           If You fail to comply with one or more of sub-Clauses 7.2 to 7.7 above, or I 
find that you are not a “consumer” (as defined in Clause 1 above), I may immediately cancel one or 
more lessons. If I do so, I may in My discretion still charge for the cancelled lessons.
8.     Vehicles & Insurance
8.1                  I shall ensure that all vehicles that I provide are fitted with dual controls, 
are fully roadworthy, taxed, have a valid MOT (where relevant), and are fully insured for the 
purposes of driving instruction;
8.2                  You may request to use Your own vehicle. Whether You use Your own vehicle is 
for Me to decide at My sole discretion. You must provide proof to Me of Your vehicle’s 
roadworthiness, tax, valid MOT (where relevant) and suitable insurance for the purposes of driving 
instruction.

9.    Driving Tests
9.1                  I shall discuss driving tests with You and inform You when I feel that You are 
ready to take a test;
9.2                  [You] AND/OR [I] shall be responsible for booking theory and practical tests. 
It shall be Your responsibility to check the details of the test on Your DVSA confirmation letter;

9.3                  If You book a test, You must check with Me before booking to ensure that I 
consider that You are ready for a test;
9.4                  You must inform Me of all details of Your test including, but not limited to, 
its date and location at least 10 working days before Your test date;
9.5                  When You attend a test, You must take all required documentation with You. If 
You do not, Your test may be cancelled and You would then lose Your test fees;
9.6                  Unless I feel that My vehicle is unsuitable for a Student to use for their 
practical test or Clause 9.9 applies, I generally permit Students to use My vehicle for their test, 
but whether I permit You to do so for Your test will be in my discretion;
9.7                  If I have given You permission to use My vehicle for Your test but it breaks 
down or is otherwise unavailable or unusable on the date of the test, I shall use My reasonable 
endeavours to arrange an alternative vehicle. If this is not possible, I shall pay for the 
replacement test;
9.8                  If Your test is cancelled by the DVSA giving You insufficient time to provide 
Me with the required cancellation notice of a booking, You must still pay My fees for My time 
and/or the use of My vehicle. In that case, I shall advise You on claiming compensation from the 
DVSA for the cost of those fees; and
9.9                  If You have a test booked and, in My opinion, You do not make the expected 
progress in Your lessons between the date of booking and the test date, I may decide not to permit 
You to use My vehicle for Your test and I will not be responsible for any fees that You pay for the 
test which are lost.

10.      Cancellation & Termination

10.1                I may, in my discretion, terminate Your tuition if Your conduct, progress or 
commitment consistently falls below the standards that I reasonably expect;
10.2                You may, at any time, subject to Your meeting the requirements of Clause 3 as 
to giving notice of Your cancellation of lessons, terminate Your tuition by Me; and

10.3         Where sub-clause 10.1 or 10.2 applies, I shall refund to You any fees for 
lessons that You have paid me in advance.
11            Liability
11.1            I will be responsible for any foreseeable loss or damage that You may suffer as a 
result of My breach of these Terms and Conditions or as a result of My negligence. Loss or damage 
is foreseeable if it is an obvious consequence of My breach or negligence or if it is contemplated 
by You and Me when My contract with You is created. I will not be responsible for any loss or 
damage that is not foreseeable;
11.2            I provide tuition only for Your personal and private use/purposes. I will not be 
liable to You for any loss of profit, loss of business, interruption to business or for any loss of 
business opportunity;
11.3            Nothing in these Terms and Conditions is intended to or will exclude or limit My 
liability for death or personal injury caused by My negligence or for fraud or fraudulent 
misrepresentation;

11.4          is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or 
obligations to You, or Your rights or remedies, or My liability to You, under:
11.4.1       the Consumer Rights act 2015;
11.4.2        the Regulations;
11.4.3       the Consumer Protection Act 1987; or
11.4.4       any other consumer protection legislation; as that legislation is amended from time to 
time.
For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or 
Trading Standards Office.
12.  Changes to Terms & Conditions
12.1          I may from time to time change these Terms and Conditions without giving You notice, 
but I will use My reasonable endeavours to inform You as soon as is reasonably possible of any such 
changes.
13.Your Personal Information (Data Protection)
13.1            All personal information that We may use will be collected, processed, and held in 
accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation 
(“GDPR”) and Your rights under the GDPR. For complete details of Our collection, processing, 
storage, and retention of personal data including, but not limited to, the purpose(s) for which 
personal data is used, the legal basis or   bases for using it, details of Your rights and how to 
exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice 
available from Craig Jones
14.      Regulations
14.1          I am required by the Regulations to ensure that certain information is given or made 
available to You as a Consumer before I make My contract with You (i.e. before I accept Your 
request to book any lesson) except where that information is already apparent from the context of 
the transaction. I have included the information itself either in these Terms and Conditions for 
You to see now, or I will make it available to You before I accept Your request to book a lesson. 
All of that information will, as required by the Regulations, be part of the terms of My contract 
with You as a Consumer.
15.Information
15.1          As required by the Regulations:
15.2          all of the information described in Clause 14; and
15.3           any other information which I give to You about tuition or other services or Me 
which You take into account when deciding to book a lesson or when making any other decision about 
My tuition or other services;
15.4            will be part of the terms of My contract with You as a Consumer.
16.Complaints
16.1          I always welcome feedback from My Students and, whilst I always use all reasonable 
endeavours to ensure that I provide a high standard of tuition and service to Students, I 
nevertheless want to hear from You if You have any cause for complaint. If You have any complaint 
about My tuition or other services or any other complaint about Me, please raise the matter with Me 
in person or by phone or email or post.
17.No Waiver
17.1          No failure or delay by Me or You in exercising any rights under these Terms and 
Conditions means that I or You have waived that right, and no waiver by Me or You of a breach of 
any provision of these Terms and Conditions means that I or You will waive any subsequent breach of 
the same or any other provision.
18.Severance
18.1          If any provision of these Terms and Conditions is held by any competent authority to 
be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms 
and Conditions and the remainder of the provision in question shall not be affected.
19.Law & Jurisdiction
19.1          These Terms and Conditions, the Contract, and the relationship between you and I 
(whether contractual or otherwise) shall be governed by, and construed in accordance with the law 
of England & Wales.
19.2          As a consumer, you will benefit from any mandatory provisions of the law in your 
country of residence. Nothing in Sub-Clause 19.1 above takes away or reduces your rights as a 
consumer to rely on those provisions.
19.3            Any dispute, controversy, proceedings or claim between you and Us relating to these 
Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or 
otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or 
Northern Ireland, as determined by your residency.
20.Acceptance
By booking and paying for a lesson, you are confirming that you have read, understood and agree to 
be bound by these Terms and Conditions.
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1.             All Rights Reserved |Start 2 Pass Driving School